“”We decide whether you have a job or not. We decide whether to use our voices to say “Just got a pair of Etymotic headphones and I really love them.” or “Just got a pair of Philips headphones and they didn’t work, right out of the box.” And you know what? People listen to us, because our intent is pure. Our friends trust us more than you. The people we connect with online trust us more than you.
This is the real secret. It’s what Meg said, what I’m thinking I may not have captured in the last post.
“If you make a crappy product and treat your customers badly, all the “connecting” and ‘conversation’ in the world won’t save you”
Source: newcommbiz.com
